|
SUPERVISORY ORGANIZATIONAL CHART Effective 1/6/92 Administrative Staff ASSOCIATE DIRECTOR - O'Vell Harrison OFFICE MANAGER - Maria Taylor HUMAN RESOURCES COORDINATOR - Duane Jager FISCAL MANAGER - Mary Fulmer Shelter Staff DSIII SUPERVISORS - Martha Edwards. Kark Grant. me McMillion
MENTAL HEALTH LIAISONS (2) - Shari Lymon, Vacant DSII VOLUNTEER & DONATIONS COORDINATOS - Kem Evans BUILDING & GROUNDS SUPERVISOR - Dan Doyle Solutions & Possibilities Staff PROGRAM DIRECTOR - Jerome McGhee PROGRAM ASSISTANT - Vanitia Turner Employment Connections Staff Program Director - Barbara Poppe SPECIAL PROJECTS COORDINATOR - Nancy Nikiforow SOCIAL SERVICES SUPERVISOR - Carol White CASE MANAGERS - Dana Stewart. Judy Penn. Janet Callison EDUCATION COORDINATOR - Kristine Rose PLACEMENT SPECIALIST - Rob Coffee PLACEMENT ASSISTANT - Dwayne Coleman Program Director - Nancy Nikiforow PROPERTY MANAGER - Sharon Dickens SOCIAL SERVICES SUPERVISOR - Carol White CASE MANAGERS - Victor King, Janet Callison, Dana Stewart Program Advisor - Barbara Poppe Administrative Support Staff Supervisor - Maria Taylor ADMINISTRATIVE ASSISTANTS Transitional Services - Kimm Ratcliff Emergency Services - Robyn Richards Notes: ALL CAPS = POSITION TITLE Other = Program responsibilities TANDY \barb\orgchart |
||||||
POSITION DESCRIPTION A. PRIMARY PURPOSE OF THE POSITION To develop, plan, implement and manage services and facilities for homeless persons in Central Ohio, carrying out the mission of the agency as defined by the Board of Trustees. To manage programs and lead staff in daily activities and long-term plans for the agency. To maintain sound financial practices including fundraising, budget development and implementation. B. QUALIFICATIONS This position requires excellent leadership and program planning skills with proficiency in social service administration, communication, public relations, fundraising, and media work. Strong financial management skills, an understanding of social issues impacting people who are homeless, and an ability to develop effective intervention strategies are also required. These skills may be acquired through completion of a master's degree program in social work or business administration, or through administrative management and advocacy experience in a non-profit social service agency. C. PRINCIPAL ACCOUNTABILITIES 1. Program development (10%) Oversee and develop all agency programs and facilities, including emergency, supportive and transitional services for the homeless. 2. Fund raising (40%) Investigate funding opportunities, write or supervise the writing of grant proposals, and direct other funding initiatives in conjunction with the Board. 3. Staff supervision and development (10%) Responsible for maintaining staff for all agency services and programs within positions authorized by the Board. Lead the management team in selecting candidates, providing in-service training and on-going supervision for all staff. 4. Budget controls and financial reporting (15%) Work with the finance committee to present a balanced budget for Board approval. Assure compliance with approved budgets. Account for all fiscal, professional, and volunteer services and assure accurate reporting procedures for all projects and programs. 5. Policy and procedure development and implementation (10%) Develop and implement agency policies in conjunction with the Board and administrative staff. Maintain a complete and accurate collection of all policies approved by the Board as well as all administrative procedures which may not require Board approval. Assure agency functioning in compliance with agency policy. 6. Community Relations (10%) Represent the agency to
the public and on community coalitions and councils. Present
seminars, speeches, and offer interviews to the media on the
issue of homelessness. Link with city, state, and national efforts
in the field. Educate homeless individuals about the services
that are available to them in central Ohio. Inform the public about the real causes and complications of homelessness. Recruit and effectively utilize volunteers. 7. Legal affairs (5%) Sign contracts as authorized by the Board. Assure compliance with all contracts. Maintain all agency records in compliance with Board approved budgets and policies. D. ORGANIZATIONAL RELATIONSHIP: The Executive Director reports directly to the Board of Trustees, and serves at the pleasure of the Board. All other staff report directly or indirectly to the Executive Director. The following positions presently report directly to the Executive Director: Associate Director, Executive Assistant, Office Manager, Special Projects Director, Education Coordinator, Employment Coordinator. E. DIMENSIONS: Agency staff size: 40 full-time Annual budget: $1.2 million Primary service programs: Hours: 40 hours per week minimum, as needed to fulfill duties F. SUPERVISION RECEIVED Supervision is provided primarily by the officers of the Board:
President, Vice President, Treasurer and Secretary. These individuals
are available for consultation on an ongoing basis. It is the
goal of these officers that the Executive Director will meet
monthly with the President and Vice President for monitoring
the agency's state of affairs, current goals and recent achievements. G. EVALUATION: H. COMPENSATION: Salary and benefits commensurate with skills and experience. gateway \qa\position\execdir POSITION DESCRIPTION DIRECT SERVICE I QUALIFICATIONS: 1. Associate Degree in human service field or equivalent work/life experience. 2. Previous experience with homeless and low income people preferred. 3. Good oral and written communication skills. 4. Ability to work effectively in an environment which is often stressful. 5. Sensitivity to the needs of people experiencing a crisis. RESPONSIBILITIES; 1. Provide hospitality to shelter residents by: a. create/maintain an atmosphere of respect, trust, calm and
safety b. facilitate access to food, personal hygiene supplies, telephones. c. maintaining a clean environment by overseeing completion of chores. d. supervise residents to ensure that program guidelines and procedures are respected. 2. Serve as Direct Service contact person for assigned residents: a. orient new residents following proper procedures; b. provide information and referral to agency and community services, and assist in development of personal goals, if requested by resident; c. maintain at least weekly contact and offer support as needed; d. discuss extension and re-entry procedures with resident to determine his/her plan; e. present resident update and request for extension as appropriate at staff meetings; f. address other staff concerns regarding behavior and progress toward goals with resident; g. serve as liaison for direct service with other agency program staff. 3. Interact with volunteers and outside agencies in a helpful and respectful manner. 4. Communicate appropriately with staff through use of logs, files, and reports. Full-time staff are required to also attend bi-weekly staff meetings. 5. Complete other shift responsibilities as assigned by procedures and/or shift supervisor. 6. Observe code of ethics. Reports directly to the Direct Service Supervisor or designated shift leader. 4/29/91 BETHANY HOUSE SERVICES CINCINNATI, OHIO POSITION TITLE: Executive Director POSITION PURPOSE: This position is accountable for the overall operation of Bethany House Services in provision of emergency shelter services, transitional housing and other assistance programs for homeless women and children. These services and programs are offered as a ministry to be carried out within a defined philosophy of Christian compassion and empowerment as established by the Board of Trustees and so stated in the Mission Statement of the organization. DIMENSIONS: Annual Operating Budget $600,000 NATURE AND SCOPE: This position reports directly to the Board of Trustees. The incumbent is in regular contact with all members of the internal staff. Board of Trustees, volunteers, administrative staff of other social service and governmental agencies, individual, corporate and -organization benefactors and represents Bethany House Services to the public at large. This position has major challenges in the following areas: Developing and directing programs that can meet the needs of shelter guests and program participants who are experiencing multi-faceted problems in securing basic necessities related to housing and financial resources. Maintaining a staff capability to function consistently and effectively in an environment with frequent unexpected crises 24 hours a day, seven days a week. Securing on-going funding for continued operation of the organization. Expanding public awareness and support to meet the needs of people who are homeless and/or living in poverty. The incumbent must have the proficiency and experience to direct a staff and service programs which require human relation skills, sensitivity to person in crises, commitment to overcome adversities in securing justice for the underserved and disenfranchised, the ability to direct the staff as a team and work cooperatively within a network of services to the homeless. A Master's degree in Social Work or related field is required. The incumbent spend significant time planning and directing
the programs and staff of the organization. The operating budget
and major organizational policies are developed jointly with
administrative staff and approved by the Board of Trustees. The
position carries the authority to make operating decisions with
reporting responsibility to the Board of Trustees on significant
matters and activities. 1. Manage all aspects of Bethany House Services to assure provision of shelter, advocacy, transitional housing and other assistance programs through empowerment and in a cost effective manner. 2. Assure that through a process of shared dialogue with staff. Board and volunteers, all Bethany House Services objectives and policies are developed, implemented and communicated clearly to the appropriate parties. 3. Hire, develop and maintain a competent, highly motivated staff to insure the fulfillment of Bethany House Services mission and service programs. 4. Promote an atmosphere of hospitality that: nurtures acceptance, self-esteem and a sense of belonging, provides a structure for personal initiative and accountability and seeks to empower all persons. 5. Develop adequate operational plans and institute appropriate controls to assure judicious use of personnel, financial and facility resources. 6. Report the programmatic and financial performance of-Bethany House Services to the Board of Trustees and provide staff support to the Board. 7. Develop and implement, with Board director and participating, a strategic plan to further the mission of Bethany House Services and its involvement in meeting the needs of homeless families and persons living in poverty. 8. Provide leadership and support of the Bethany House Services team committed to fulfilling the mission of Bethany House Services in an atmosphere of hospitality that seeks to empower all persons. 9. Represents Bethany House Services locally, regionally and on the national level in promoting Bethany House Services and in development of programs and legislative advocacy to serve the homeless people. 6/90 BETHANY HOUSE SERVICES CINCINNATI, OHIO POSITION TITLE: Shelter Advocate POSITION PURPOSE: This position is accountable for coordinating with each shelter guest the individual action plan of personal goal setting related to obtaining necessary community resources and relocation to permanent, affordable housing. DIMENSIONS: Supervises a caseload of six to ten guests. NATURE AND SCOPE: This position reports directly to the Executive Director along with the Assistant Director, Outreach and Transitions Director, Finance Manager, Fund Developer, Administrative Secretary. This position is in regular contact with the guests, all staff members, case workers and staff of social service agencies, and other groups working with the homeless. The position has major challenges in the following areas: Conveying a welcoming, helpful response to those seeking assistance and shelter from Bethany House. Serving as the direct link with Bethany House Services Shelter guests to assist them in securing housing and the resources they need for themselves and their children. Promoting the mission of Bethany House Services and expanding programs to meet the needs of the homeless. The position requires practical experience in human services, basic counseling skills and an ability to work cooperatively in a network of services for the homeless. Commitment to and involvement in programs related to securing justice for the underserved are essential factors in fulfilling the requirements of this position. A Bachelor's degree in social services or related field is preferred. The incumbent has the authority to accept new guests and counsel/direct
the guests during their stay at Bethany House Services Shelter.
The shelter advocate works under minimum supervision, consulting
with the Executive Director regarding special concerns and difficult
situations with guests. 1. Counsel and direct the individual guests in developing and implementing an action plan of personal goal setting to secure community resources, obtain permanent, affordable housing and begin re-establishing a pattern of self-sufficiency for themselves and their children. 2. Maintain awareness regarding current availability of housing and procedures to access other basic resources. 3. Provide guests with transportation and guest relocation funds as appropriate. 4. Communicate with other staff members to convey information in timely manner concerning guests and other house matters to assure continuity of services. 5. Work with the Outreach staff on follow-up contacts with former guests to further enhance their own self-development and living situation 6. Share in the 24 hour "On Call" schedule of Bethany House Services Shelter. 7. Participate in the Greater Cincinnati Coalition for the Homeless and in community activities related to the shelter ministry such as presentation of the ministry before groups, correspondence with legislators and government representatives urging support of programs that address the needs of the homeless, etc. 8. Serve as a member of the Bethany House Services ministry team committed to fulfilling the mission of Bethany House in provision of emergency shelter for women and their children in an atmosphere of hospitality that seeks to empower all persons. 9. Perform other duties as assigned by the Executive Director.
POSITION PURPOSE: DIMENSIONS: NATURE AND SCOPE: This position reports directly to the Coordinator of House Services along with the Food Service staff, Maintenance staff and Volunteers. This position is in regular contact with all members of the internal staff and volunteers. The incumbent deals directly with guests and handles all incoming telephone calls, and ordinarily handles initial requests for shelter. The position has major challenges in the following areas: Presenting a welcoming, helpful response to those seeking assistance or shelter. Obtaining information from the prospective guest relative to the person's circumstances in order to determine the appropriateness of accepting or declining the request for shelter. Coordinating with the Shelter Advocates, acceptance of guests and referral of persons to other resources as appropriate. Supervising current guests to see that they meet their schedules, observe house policies and procedures and perform house tasks assigned to them. Preparing of meals in the absence of the food service staff. The incumbent must have good judgment and experience in working with groups of people in order to effectively supervise Bethany House guests and activities while on duty, handle emergencies, resolve minor difficulties and seek assistance when appropriate. The duties of the House Manager vary with the shifts.
Day shift - handling incoming calls, welcoming and orienting new guests, monitoring guests' schedules and house assignments. Evening shift - supervising evening meal with guests, coordinating evening activities, securing the house for the night. Night shift - maintaining house security, cleaning areas not assigned to house guests, assuring that laundry and other house cleaning duties have been completed. PRINCIPAL ACCOUNTABILITIES: 1. Coordinate daily activities of Bethany House to assure that services for guests are provided in a timely and appropriate manner. 2. Maintain ongoing awareness of pertinent house matters 3. Organize shift duties to handle incoming calls in a helpful manner making referral to other resources when appropriate, taking pertinent information to determine acceptance of guests in consultation with shelter advocate or director as needed, provide welcome and orientation for new guests, and handle all other matters that occur on the shift. 4. Supervise guests, in collaboration with shelter advocates, to assure fulfillment of house policies and assignments. 5. Initiate communication and follow-up action for continuity of operations and availability of services and supplies. 6. Maintain the house in a clean, orderly and safe condition. 7. Supervise volunteers assigned perform duties within the scope of house manager responsibilities or special projects under the direction of the house manager. 8. Serve as a member of the Bethany House ministry team committed to fulfilling the mission of Bethany House in provision of emergency shelter for women and their children in an atmosphere of hospitality that seeks to empower all persons. 9. Perform other duties as assigned such as purchasing of supplies or food, planning of meals, coordination of linen services, etc. 3/7/88 CASE MANAGER REQUIREMENTS: Minimum of Associate's Degree in related field with two years' work experience. License required. BASIC FUNCTION OF THE POSITION: The Case Manager provides needs assessment and appropriate referral service directly to incoming guests of the Hotel and works in cooperation with other staff members to place guests in alternative shelters or refer to appropriate agencies. The Case Manager also develops and writes plans for programs that will impact the homeless cycles, giving priority to women and children. A. GENERAL RESPONSIBILITIES: 1. Supervision of support staff and volunteers as necessary. B. SPECIFIC RESPONSIBILITIES: 1. Interviewing incoming guests to ascertain immediate shelter
needs. LINE OF AUTHORITY The Case Manager is responsible to and reports to the Executive Director. Assigned volunteers and practicum students report to Case Manager. BASIS OF EVALUATION Evaluation will be conducted annually by the Executive Director. Decision of compensation will ordinarily be reviewed annually. HOUSE MANAGER REQUIREMENTS: Bachelor's Degree in related field preferred. Associate Degree and/or equivalent life and work experiences acceptable if applicant meets all other criteria for carrying out the mission of the Hotel. BASIC FUNCTION OF THE POSITION: The House Manager supervises and coordinates the activities of the core staff, support staff, student interns and volunteers in providing services to the guests of the St. Vincent Hotel. He or she also oversees the Student Intern Program and the referral of guests to social service agencies. In addition to these duties, he or she also provides direct service to guests. A. GENERAL RESPONSIBILITIES: B. SPECIFIC RESPONSIBILITIES: 2. External Community Liaison 3. Supervision of Division 4. Individual Guest Care Line of Authority: The House Manager is responsible to and reports to the Executive Director. Student interns, security service personnel, night clerks and Diversion workers are accountable to and report to the House Manager. Core staff are accountable to the House Manager for direct services to guests. Volunteers on his/her shift report to the House Manager. Decision Making Authority The House Manager is responsible for the overall operation and implementation of policies of house management at the Hotel, directing staff, volunteers, and student interns as necessary. He/she is also responsible for supervision of respective division, admitting and rejecting guests as appropriate, and for the coordination of staff referrals of guests to community medical and mental health facilities. Basis of Evaluation In addition to fulfillment of the previously stated responsibilities reflecting the goals of the St. Vincent Hotel, evaluation will be based on the quality of administrative and supervisory presence to staff and volunteers, quality of hospitality extended to guests and knowledge and skill in obtaining services for guests from outside social service providers. Evaluation will be conducted annually by the Executive Director. Decisions of compensation and contract renewal will ordinarily be made annually. EXECUTIVE DIRECTOR REQUIREMENTS: Bachelor's Degree in Business Administration, Liberal Arts or Social Service field. (Some college with "equivalent life/business experience" would be acceptable if applicant meets all other criteria.) BASIC FUNCTION OF THE POSITION: The Executive Director is responsible for the over-all administration of the St. Vincent Hotel including finances, personnel matters, new venture research and public relations. GENERAL RESPONSIBILITIES: SPECIFIC RESPONSIBILITIES: 1. Convene weekly meetings for all managerial staff. LINE OF AUTHORITY The Executive Director is responsible to and reports to the Board of Directors. All Managers, the Accountant and the Administrative Assistant report to the Executive Director. DECISION MAKINIG AUTHORITY Implements directives of Board of St. Vincent Hotel. Decides day to day management operations within approved budgetary
guidelines. BASIS OF EVALUATION Evaluation will be conducted annually by the Board of Directors.
|